Pet Stays Policy - Terms and Conditions

When it comes to going on vacation, you have no need to worry about leaving your beloved four-legged friends alone or in a foster care. We do our best to make your and your pets' stay at our hotel as comfortable and pleasant as possible.

For the convenience of all guests, the hotel has a number of rules for staying with pets:
  • The cost of living a pet in one hotel room is 5,000 rubles;
  • The Hotel allows accommodation with well-groomed, healthy pets (cats and dogs) weighing no more than 10 kg. Accommodation with animals that do not meet the above requirements (for example, birds, reptiles, animals over 10 kg, etc.) is a subject to an agreement with the Hotel Management. The Hotel reserves the right to determine whether a given breed of pet is acceptable in a Hotel room on a case-by-case basis;
  • Before booking a room, the owner of a pet must notify the Hotel administration about the type and breed of their pet, including its age, size, weight;
  • Upon check-in, you must provide a veterinary passport;
  • Dogs on the Hotel premises must be on a leash and muzzle (cats on a leash or in a carrier) and must be accompanied by the pet owner. An animal may be kept without a leash and muzzle only within the limits of the room the guest resides. Decorative (small) breeds of dogs are allowed to be on a leash or in the arms of the Owner;
  • The Guest undertakes to comply with sanitary and hygienic conditions in the room and at the Hotel's territory;
  • Visiting restaurants and public places with pets is prohibited;
  • For the safety and comfort of your pet, rooms will be cleaned if: a) your pet is not in the room; b) You are in the room, and your pet is on a leash and muzzle or put in a carrier. Place a sign on the outside of your room door when your pet is inside. If you want your room to be cleaned, call the Reception or use the online ordering service;
  • In case of complaints from other guests or accidents caused by a pet, the owner of the animal is obliged to immediately take appropriate measures to eliminate the causes of dissatisfaction, and, if necessary, remove the animal from the hotel premises;
  • The hotel reserves the right to refuse to provide hotel services to a guest living with a pet in case of violation of the rules of residence and in case of aggressive, inappropriate, noisy behavior of a pet (for example, excessive barking, urinating in public places, etc.);
  • The owner bears full responsibility for possible damage to Hotel property by pets;
  • In case of damage to property by a pet, the Owner shall compensate for the damage according to the Price List. On the day of check-out from the Hotel, the guest must notify the Reception one hour in advance about the time of his departure in order to assess possible losses.